A lot of small businesses dive into social media marketing without really understanding what they should do. There is so much to unravel in the marketing journey on social media.
1. Chatbots
There are a plethora of digital tools available that can communicate and resolve problems for your customers without even human interactions. Integrating an AI-powered chatbot provides a lot of ease. These tools allow you to create chatbots and you won’t need any coding knowledge. Chatbots help you to reply to queries, take orders directly, and integrate with all the major payment systems.
2. Personalized experience
Chatbots, when implemented properly, allow you to create personalized experiences for your customer base. Creative ads redirect your audience to the messenger window with the help of chatbots. This will break the customer’s view of you trying to sell to them. Give the customer a personal experience and lead a loyal fan base.
3. Efficiency in content creating strategies
Make sure to create quality content. Quality is the key. Content marketing has been a popular strategy for a long time. Watch that you link the content with the right posting schedule and frequency. This will help bring in the right organic viewers at the right time. Make use of the hashtag strategies.
4. Create a community
Followers are important but they are not the whole picture for a successful social media. Integrate humor and emotions i.e. create a personality and variety for your post that the customers can relate with. You don’t eat Dal every day, do you?
Few tips on how you can be social:
- Ask questions on social media.
- Ask for audience opinion.
- Share highlighting information about your products.
- It doesn’t take much to like, share, or feature some of the followers’ posts.
- Ask them to like and share your content directly by interacting with them.
5. Liven up that profile
Posting good imagery, aesthetics, or funny content once in a while can liven up your audience response. Keep reaching out and bringing something new to your profile. Create some mind-blowing graphics or posts; don’t stick to only text. Invest in a content marketing tool to add more personality to your brand. Be creative.
6. Brand advocates
Get people who love your products or brand to advocate for you. Use what you have to reel in the new i.e. your current audience can be leveraged to target a new audience. Let your employees draw in some positive responses. Create some guidelines while approaching employees to reach out to the audience. Get information about the best social media strategies. This will help you grow as a team. Track data to update yourself on the improvements and downhill slides for constants.
7. Relevant channels
If your maximum audience is active and connected on a particular social networking site, don’t create an irrelevant site that will not target or reach the audience. More brand profiles are not always equal to increased reach. It’s just confusing and complex to find your brand. Look out for the platform to see where your audience is active on or frequents while choosing a social media channel.
8. Create a fixed budget
Social media platforms are not the only whole boom-boom out there. Allocate and leverage your budget using marketing formulas, which is very crucial to your business. Find cost-effective ways to reach your clients/audience. Social media is a personal platform where you can have a close connection with your followers.
9. Campaigns
Run campaigns across all channels to engage your customers. Stand out in your campaigns. Example – Gym sharks Black Friday sales are legendary; poof—now you see it, now you don’t.
Have that edge in your campaigns such that the audience can relate to the cause.
Tips for campaigns:
- Engaging story session.
- Links to products of landing pages.
- Relevant hashtags.
- Come up with new ideas of quirky, funky, neon promotion ideas.
10. Go live
Tell the story of your brand through the content that you post on your live sessions. Having a Q&A session with your customers ensures current happenings in real-time. This will help in making them feel more connected to your brand and show that it is not only about money. Engage and inspire your customers by sharing memorable content. You can create more brand awareness by going live.
11. Decide your audience
Is your brand targeted at teens, adults, women, men, children, etc.? Choose the audience you want to target to spread information about your brand. Don’t invest in bots (paid followers). They won’t engage in your content. Create a distinct market for your audience.
12. Be SMART
Make sure your goals are:
- Specific
- Measurable
- Attainable
- Relevant
- Time-bound.
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